Enrolment & Selection (5.3)
- Courses are open to all adults 18 years and over.
- The student is responsible for notifying the RTO if they have a medical condition or disability or require assistance in their training.
- A deposit must accompany enrolment to secure a placement within a course; this fee is also the Administration Fee.
- It is the student’s responsibility to note the date, time and location of the course as advertised.
- Courses with low enrolments may be cancelled, every effort will be made to contact students, please ensure your contact details are correct.
- Requests from the student to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course.
- If you are unable to complete your course, due to changed personal circumstances, the RTO will make every effort to ensure you are placed into an alternative pre-scheduled course.
- Students can only join after course commencement date if they meet all pre requisites.Full course fees are still payable for late enrolments.
- The RTO reserves the right to decline admission to a course, terminate a student’s enrolment in a class or change a course or tutor at any time without notice.
- Students participate in courses involving physical activity; field trips, practical demonstrations etc. and do so at their own risk. The RTO’s students are covered by public liability insurance whilst working within the RTO’s premises.
Training Guarantee (5.3)
The RTO will guarantee to complete all training and/ or assessment once the student has commenced study in their chosen qualification or course of study, unless the student submits a formal Letter of Withdrawal notifying the RTO that they wish to withdraw. If a student voluntarily drops out, this guarantee is valid for a maximum of six months from initial course commencement date.
Course Fees, Payments and Refunds (5.3)
- Please refer to the course flyer for information on course fees, including any required deposit; administration fees; materials fees and any other charges (if applicable).
- An administration fee of $150 is required to be paid prior to course commencement to secure a place within the course, if the student withdraws from the course at any time, they will forfeit this fee. If the total course fee is less than $150, then the total of the course is to be paid prior to course commencement to secure a place within the course.
- The Administration Fee is non-refundable, but can be transferred to another course or student.
- Certificates and Statements of Attainment are issued to students who are assessed as competent in the units completed. The cost of the certificates is included in the course fees.
- Refunds may be made in the following circumstances:
- Participants have overpaid the administration charge
- Participants enrolled in training that has been cancelled by the RTO
- Participant advises the RTO prior to course commencement that they are withdrawing from the course
- If the participant withdraws from a course or program due to illness or extreme hardship as determined by the RTO
- No refunds will be issued once the course has commenced
- Students are responsible for the safe storage of their Certificates and Statements ofAttainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $80 will be charged.
- If a student is deemed not yet competent on completion of training, they will be offered an opportunity to be reassessed. If a student is deemed not yet competent a second time, they will be given another opportunity for reassessment.
- If a student is required to be reassessed, they will be provided with further guidance from their trainer prior to reassessment.
- In most cases there will be no reassessment fee. If a reassessment fee is applicable, this fee will be included on the course flyer.
- If a student is deemed competent in some but not all the units of competencies required, a Statement of Attainment will be issued and the student will be given a six month period to undertake reassessment if required.
Fee Protection (7.3)
The RTO requires a minimum deposit, which will not exceed $1,500 per individual student, prior to course commencement. If the full course fees are below $1,500, the full fees may be required to be paid prior to course commencement. Please refer to the course flyers for deposits and course fees.
Following course commencement, full fees will be required to be paid by either a payment plan (if remaining fees are over $1500), or in full (if the remaining fees are below $1500) for tuition and other services yet to be delivered.
Consumer Guarantee (5.3)
The RTO guarantees that the services provided by the RTO will be:
- provided with due care and skill
- fit for any specified purpose (express or implied)
- provided within a reasonable time (when no timeframe is set for the training).
Cooling Off Period (5.3)
Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to the RTO Manager (a letter or email is acceptable) within 10 business days of enrolment, without attracting a cancellation fee, unless the student has already commenced the training.
Complaints and Appeals (6.1)
If a student, trainer or staff member is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. The RTO administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance.
If a Staff member or Student wishes to make a formal complaint they are required to complete a Complaints and Appeals Form, which is included in the Student Handbook. Once the form has been completed, the form should be submitted to the RTO for actioning.
Please refer to the Student Handbook for more details on the complaints and appeals process.
Credit Transfer (3.5)
The RTO recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation.
Credit Transfer will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled. Evidence of competences achieved must be supplied for recognition to be processed (ie presentation of original certificate or transcript).
Please refer to the Student Handbook or contact the office for the procedure on how to apply for a Credit Transfer.
Language, Literacy and Numeracy (LLN) (1.7)
LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning should be identified upon enrolment. Trainers and staff within the RTO can provide students with support to assist the student throughout the learning process.
Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language, literacy and numeracy requirements, students’ are required to have basic skills in:
- Count, check and record accurately
- Read and interpret
- Estimate, calculate and measure
All students undertaking a Certificate III qualification or below are required to undertake an LLN Assessment.
Support Services (1.7)
The RTO caters to diverse client learning needs and aims to identify and respond to the learning needs of all clients. Clients are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage. The RTO will analyse who the target candidates are and whether an individual, a specific group or a broad target group and will determine the key characteristics and needs of candidates, including disabilities.
The RTO is committed to providing clients requiring additional support, advice or assistance while training. To achieve this and to ensure the quality delivery of training and education, the RTO provides client vocational counselling to improve and extend training outcomes. Students are advised to make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with the RTO for further counselling.
Legislative and Regulatory Requirements (8.5)
All students will undergo an induction with the RTO, which will include the student’s rights and responsibilities against the relevant Commonwealth, State or Territory legislation and regulatory requirements. Students are issued with a Student Handbook, which also includes the Student’s rights and responsibilities that will affect their participation in vocational education and training.
The student acknowledges that they must observe The RTO’s policies and procedures, according to State and Federal Government legislative and regulatory requirements, as set out in the Student Handbook.